Observability engagements

Programming consulting for teams running production software in South Africa. Every engagement type below is agreed in writing after inquiry; fees depend on scope, not a fixed catalogue price.

Technical assessments

We document how metrics, logs, and traces move from your services to storage, then score gaps against incident scenarios you name. Deliverables typically include a findings memo, prioritized instrumentation changes, and alert hygiene recommendations. Assessments suit teams preparing for a platform change or recovering from repeated false-positive pages.

Advisory sessions

Time-boxed working sessions with your engineers on topics such as OpenTelemetry rollout, cardinality control, SLO error budgets, or runbook structure. You keep the artefacts; we facilitate decisions and capture action items you can track internally.

Scoped implementation

When you want hands-on help, we implement agreed changes — for example exporter configuration, dashboard drafts, or trace propagation fixes — within a written scope. Milestones, acceptance checks, and payment timing are confirmed before work starts.

Who this is for

Organizations with internal development capacity who need specialist observability judgment, not a managed NOC replacement. We are not a fit if you require 24/7 outsourced operations or guaranteed incident resolution times without a pre-negotiated retainer.

Who this is not for

Teams seeking license resale, unlimited on-call coverage, or marketing-led “digital transformation” programmes without concrete telemetry goals.